Terms and Conditions

1. Cleaning Standards

I strive to leave your home as clean as possible. I am human, however, and occasionally something may be missed. You have 24 hours after the service is completed to contact me with any concerns. I will return free of charge to correct the issue, provided the concern is related to the work performed.

2. Changes to Service

Any changes to the scheduled service or special requests must be communicated at least 24 hours in advance. Additional fees may apply depending on the nature of the request.

3. Cancellation & Reschedule Policy

I require 48 hours’ notice to cancel or reschedule a cleaning.

•  48 hours or more notice → no fee

•  Less than 48 hours but more than 24 hours → 50% of the scheduled service fee

•  Less than 24 hours notice or no-show → 100% of the scheduled service fee

This policy protects my ability to earn a living when last-minute changes prevent me from filling the time slot.

4. Payment Terms

Payment is due the same day the service is completed, unless we have a prior written agreement.

If payment is not received by the end of the service day, a $50 late fee will be added.

Accepted payment methods: Cash, Zelle, and Venmo.

5. Liability & Insurance

Busy Bee Lizzie LLC is fully insured for general liability.

While I take great care in my work, the following applies:

•  I am not responsible for damage to items that were not disclosed as fragile, valuable, or requiring special handling before the service began.

•  I am not responsible for pre-existing damage, wear and tear, or items that break due to age or poor condition.

•  Any claim of damage must be reported to me within 24 hours of the completed service, along with photos if possible. Claims reported after 24 hours may not be considered.

•  Clients are encouraged to secure or remove cash, jewelry, medications, important documents, and other high-value or sentimental items before the cleaning begins.

My insurance covers accidental damage that occurs during the performance of the cleaning service under normal circumstances. It does not cover every possible situation, and the Client remains responsible for disclosing any special risks in advance.

6. Client Responsibilities

The Client is responsible for:

•  Providing access to the property at the scheduled time

•  Ensuring areas to be cleaned are reasonably accessible and free of excessive clutter

•  Securing or removing fragile, valuable, or sentimental items

•  Informing me in advance of any known hazards, fragile surfaces, or special instructions

If I cannot access certain areas due to obstacles, clutter, or restrictions, those areas will not be cleaned and no refund will be issued. The job site must be safe for me to work in.

7. Access, Keys & Security Codes

If keys, garage codes, or lockbox information are provided, they will be treated with care and used only for the scheduled service(s). Busy Bee Lizzie LLC is not responsible for lost or stolen keys after they have been returned or left in the designated location.

8. Pets & Occupants

•  Pets must be secured or confined in a way that allows me to clean safely and without interruption. Aggressive or highly anxious pets may result in service being refused or limited.

•  If children or other occupants will be present during the cleaning, please let me know in advance so I can plan accordingly.

•  I reserve the right to leave or refuse service if I feel unsafe for any reason.

9. Cleaning Products & Equipment

Unless otherwise agreed, I bring my own eco-friendly, non-toxic cleaning products and equipment. If you prefer specific products to be used, please provide them and notify me in advance.

10. Right to Refuse or Stop Service

I reserve the right to refuse or immediately stop service if, in my professional judgment:

•  Conditions at the property are unsafe or unsuitable

•  Pets or occupants create an unsafe environment

•  Service policies are not being followed

In these cases, time already spent will be charged and no further service will be provided that day.

11. Utilities & Climate Control

Power and water must be available during the scheduled service. Heating or air conditioning must also be operational during extreme weather so I can work safely and effectively. Failure to provide these may result in delays, incomplete service, or additional charges.

12. Illness & Contagious Conditions

Please notify me as soon as possible if anyone in the home has a contagious illness. I reserve the right to reschedule without penalty in these situations for the health and safety of both parties.

13. Rate Adjustments

Service rates may be adjusted periodically to reflect rising costs. Clients on recurring schedules will receive at least 30 days’ written notice of any price increase.

14. Governing Law

These terms are governed by the laws of the State of North Dakota.

15. Entire Agreement

These terms constitute the entire agreement between Busy Bee Lizzie LLC and the Client. Any changes must be agreed to in writing.