Terms and Conditions

Busy Bee Lizzie LLC – Terms & Conditions

1. Cleaning Standards
I strive to leave your home as clean as possible. I am human, however, and occasionally something may be missed. You have 24 hours after the service is completed to contact me with any concerns. I will return free of charge to correct the issue, provided the concern is related to the work performed.

2. Changes to Service
Any changes to the scheduled service or special requests must be communicated at least 24 hours in advance. Additional fees may apply depending on the nature of the request.

3. Cancellation & Reschedule Policy (including Illness)
I know how fast plans change when someone in the house is sick — I’ve got two little ones too, so I get it.
At the same time, when a cleaning gets canceled last-minute I usually can’t fill that slot, and that day’s pay is gone. To keep things fair for both of us, here’s the policy:

If you need to cancel or reschedule:
• 4+ days’ notice — no fee
• Reschedule into the same week — no fee, as long as I can fit you in that week
• 24–48 hours’ notice — 50% of the scheduled service
• Less than 24 hours, no-show, or I can’t get in — full service fee

If it’s a real illness or family emergency, text or call as soon as you know. We’ll look at it case by case.

If I have to cancel:
Life happens on my side too. If I am sick or have a family emergency and cannot come:
• I will text or call you as soon as I know
• We will move your clean to the next day that works for both of us
• If I cancel with less than 24 hours’ notice, I will take 10% off your next cleaning as a thank-you for the inconvenience

I will never leave you without a plan. I just ask for the same courtesy when you need to change the date.
(This policy is effective as of September 8, 2026.)

4. Payment Terms
Payment is due the same day the service is completed by no later than 11:59 PM.
If payment is not received by the end of the service day, a $35 late fee will be added with an additional $10 per day after that.
Accepted payment methods: Cash, Zelle, and Venmo.

5. Liability & Insurance
Busy Bee Lizzie LLC is fully insured for general liability.
While I take great care in my work, the following applies:
• I am not responsible for pre-existing damage, wear and tear, or items that break due to age or poor condition.
• Any claim of damage must be reported to me within 24 hours of the completed service, along with photos if possible. Claims reported after 24 hours may not be considered.
My insurance covers accidental damage that occurs during the performance of the cleaning service under normal circumstances. It does not cover every possible situation, and the Client remains responsible for disclosing any special risks in advance.

6. Client Responsibilities
The Client is responsible for:
• Providing access to the property at the scheduled time
• Ensuring areas to be cleaned are reasonably accessible and free of excessive clutter
• Informing me in advance of any known hazards, fragile surfaces, or special instructions

If I cannot access certain areas due to obstacles, clutter, or restrictions, those areas will not be cleaned and no refund will be issued. The job site must be safe for me to work in.

7. Access, Keys & Security Codes
If keys, garage codes, or lockbox information are provided, they will be treated with care and used only for the scheduled service(s). Busy Bee Lizzie LLC is not responsible for lost or stolen keys after they have been returned or left in the designated location.

8. Pets & Occupants
• Pets must be secured or confined in a way that allows me to clean safely and without interruption. Aggressive or highly anxious pets may result in service being refused or limited.
• I reserve the right to leave or refuse service if I feel unsafe for any reason.

9. Cleaning Products & Equipment
Unless otherwise agreed, I bring my own eco-friendly, non-toxic cleaning products and equipment. If you prefer specific products to be used, please provide them and notify me in advance.

10. Right to Refuse or Stop Service
I reserve the right to refuse or immediately stop service if, in my professional judgment:
• Conditions at the property are unsafe or unsuitable
• Pets or occupants create an unsafe environment
• Service policies are not being followed

In these cases, time already spent will be charged and no further service will be provided that day.

11. Rate Adjustments
Service rates may be adjusted periodically to reflect rising costs. 2-4 week notice will be given. 

12. Governing Law
These terms are governed by the laws of the State of North Dakota.

13. Entire Agreement
These terms constitute the entire agreement between Busy Bee Lizzie LLC and the Client. Any changes must be agreed to in writing.